Frequently asked questions
Clear answers before you begin
Learn how memorial pages and personalized songs work, what is included, and what to expect after ordering.
How long does a personalized memorial song take?
Most songs are ready for a private first preview within 3–5 business days after payment is confirmed and the completed questionnaire is received. Complex requests or unusually busy periods may take longer, and we will let you know if the expected timing changes.
What happens if I do not like the first version of my song?
Every song order includes one reasonable revision request. You can explain what does not feel right, such as wording, emphasis, mood, or pacing. We will review your feedback and prepare an updated version within the limits described in the refund policy and terms.
Can I change my memorial photo or written tribute later?
Yes. The memorial owner can sign in and update the pet’s details, main photo, and written tribute. Changes may be reviewed before appearing publicly when moderation is required.
Who can see my memorial page?
You choose Public, Unlisted, or Private. Public memorials are listed in Memorials and may be indexed. Unlisted memorials are available through their link but are not listed or indexed. Private memorials require owner access or a private recipient link. Unpublished drafts remain owner-only.
Will my memorial still be available years from now?
We keep published memorials online for as long as AngelFur operates. If that ever changes, memorial owners will receive at least 90 days’ notice and an opportunity to download their memorial content. We do not describe this as permanent or lifetime hosting, but we will give owners practical time to preserve what they created.
How do I pay for a memorial song?
The current MVP accepts Interac e-Transfer in Canadian dollars. After submitting the questionnaire, you receive an order number and payment instructions. Production starts after an administrator confirms the payment. Card payment is not available yet.
Can I order a memorial song as a gift for someone else?
Yes. Select the gift option in the song questionnaire, then enter the recipient’s name, email address, and an optional personal message. Those fields appear only when the gift option is selected.
What does “manually reviewed” mean?
AngelFur may use commercially licensed generative tools to assist with lyrics and music, but the process is not an unattended one-click generator. A person reviews the questionnaire, develops and evaluates versions, checks that the important details are represented respectfully, selects the strongest result, and prepares the private preview.
Is the memorial page really free?
Yes. The standard public memorial page is free. Personalized songs and future premium features are optional paid services; you do not need to buy anything to create and share a standard memorial.
Still need help?
Ask a question before you begin
Use the contact form and include any details that may affect your memorial or song request.